Every individual’s journey is unique, and we deeply value the experiences that shape them. In this conversation, we are interacting with Chingui Dahengmei from Assam, who has been a part of the Tattva family for the past four years. When the pandemic hit, she was offered an opportunity by Tattva Wellness Spa, which marked the start of a challenging yet rewarding shift. Chingui shares her inspiring story, from her roots in hotel management to embracing the transformative world of wellness.

 

1) Wellness Spa? What inspired you to join as a Guest Relations Executive in 2021?

 

Chingui: “I come from a hotel background, where I primarily worked behind the scenes in restaurant operations. However, I always aspired to be in a front-facing role—interacting with guests, understanding their needs, and creating meaningful connections. In 2021, when Tattva Wellness offered me the opportunity to join as a Guest Relations Executive, it felt like the perfect fit for my aspirations. The role allowed me to step into a more engaging position, inspiring me to take this exciting opportunity.”

 

2) How has your role evolved over the years, and what were some key learnings that helped you transition to the Center Manager position?

 

Chingui: “When I first joined as a Guest Relations Executive, my primary responsibilities included handling guest feedback and managing daily appointments. Over time, I was given the opportunity to take on more responsibilities, which led to my promotion as a Duty Manager at another spa outlet. I was frequently transferred to pre-opening locations, where I managed various operational aspects, which helped me gain valuable experience.

 

My business leaders placed their trust in me, and I was promoted to Assistant Center Manager. Eventually, I was transferred to Sarovar Portico, Goa, where we achieved outstanding revenue performance and even won the Sales Champion of the Month award in October 2023. Later that year, I was promoted to Center Manager.

 

Looking back, my key learnings have been the importance of staying motivated, celebrating achievements, and truly enjoying the work I do. Additionally, having the right guidance and support from senior leaders and management has been crucial in shaping my career growth.”

 

3) You played a significant role in the launch of Tattva Wellness Spa at Manohar International Airport, Goa. What was that experience like, and what challenges did you face during the process?

 

Chingui: “When I joined Tattva Wellness Spa at Mopa Airport, the space was still under construction. Coming and adjusting here was a completely new and challenging experience, especially understanding the intricate processes of operating within an airport environment. Even for the tiniest requirements, we had to go through multiple levels of approvals, which made things quite time-consuming. On top of that, just reaching the outlet required walking nearly a kilometer!

 

Building the team was another challenge. However, I am grateful to have a co-operative and dedicated team that has stood by through every challenge. Despite the hurdles we faced during the launch phase, we have now successfully settled in and are running smoothly. Looking back, it was a demanding but incredibly rewarding journey.”

 

4) Leading a team and ensuring exceptional guest experiences is no trivial task. What leadership qualities do you believe are most important in your role?

 

Chingui: “I believe a strong leader in the hospitality industry should focus on three key qualities: effective management, enhancing guest experiences, and driving revenue growth. At the airport, every customer is new to us, which makes it essential to prioritize guest experience by actively listening to their needs and expectations. Understanding what they are looking for in a spa allows us to personalize their visit and ensure a memorable experience. Additionally, guest feedback plays a crucial role in continuous improvement. By valuing their insights, we can refine our services and exceed expectations, ultimately contributing to both guest satisfaction and business success.”

 

5) As someone who has grown within the company, what advice would you give to aspiring professionals in the wellness and hospitality industry?

 

Chingui: “My advice to aspiring professionals in the wellness and hospitality industry is to stay loyal, disciplined, and open to growth. Working in this field is not just about serving guests—it’s about evolving both personally and professionally. When I first joined, I was hesitant and lacked confidence in speaking with others. Over time, this journey has helped me overcome my fears, build strong communication skills, and develop as a professional. On the career front, I’ve earned multiple recognitions, which I’m proud of, but I believe growth is an ongoing process. My next goal is to step into a leadership role, either as a Business Lead or General Manager. If you’re committed, willing to learn, and dedicated to your role, the opportunities in this industry are limitless.”

 

6) Tattva Wellness Spa emphasizes customer-first service. How do you and your team ensure that every guest has a memorable spa experience?

 

Chingui: “At Tattva Wellness Spa, we ensure every guest has a memorable experience by making them feel comfortable, engaging in meaningful conversations, and understanding their specific requirements. From the moment they walk in, we focus on delivering a warm and welcoming guest experience, ensuring that every interaction is heartfelt, and personalized leaving our guests feeling truly appreciated. We also actively seek feedback to enhance our service continuously. During my time at MOPA, guest interactions were brief because they were always in a hurry. However, in Sarovar Portico, Goa, I had the opportunity to create deeper connections, and I saw firsthand how much guests appreciated our hospitality. One memorable incident that stands out is when two foreign guests arrived at the hotel lobby at 8 AM, eager to visit our spa based on recommendations from their friends. Although our spa opened at 9 AM, our team responded immediately, rushing to accommodate them earlier than scheduled. Initially, they booked a 60-minute session, but they were so impressed with the experience that they extended it to 90 minutes. At the end of their session, they applauded our entire team, expressing their happiness and appreciation. Moments like these truly make our work fulfilling and motivate us to go above and beyond for every guest.”

 

7) Looking ahead, what are your goals for the future, both for yourself and for the continued growth of Tattva Wellness Spa?

 

Chingui: “My goal is to become a General Manager, and I am fully committed to the process required to achieve that. Currently, I serve as a Central Manager, and with dedication and growth, I look forward to being promoted to Senior Central Manager as the next step in my journey. Additionally, I aspire to take on a second-in-command role, contributing even more to the success of Tattva Wellness Spa.

 

On a personal level, I aim to become a responsible individual whom my family can always rely on. While I do have long-term aspirations, I also believe in focusing on the present, giving my best every day, and continuing to grow both professionally and personally. Right now, I am happy with where I am, confident in my progress, and committed to doing well—both for myself and for the continued success of Tattva Wellness Spa.”

 

In this blog, Chingui Danhahi shares her experiences, key learnings, and the leadership insights that have shaped her career. Whether you are an aspiring professional in hospitality or someone looking to understand what goes into creating a truly exceptional spa experience, her journey offers valuable takeaways.