Job Description – Duty Manager

Tattva Wellness Spa – India’s Largest Wellness Services Brand

Position: Duty Manager

About Tattva Wellness

Tattva Spa is the largest and most trusted wellness spa and beauty services brand in India,
with a mission to rejuvenate people’s lives. Tattva offers premium spa and salon services
through 105+ spas at hotel, resort, and airport locations across 40+ cities in India.

We are dedicated to alleviating stress from people’s lives and helping them
“Live more – Do more.” Tattva has steadily grown to become India’s largest
chain of spas, with over 700 employees and more than 1,000,000 guests serviced across city
and resort locations throughout India.

Tattva has a presence across major cities including Bangalore, Hyderabad, Mumbai, Pune,
Delhi, Gurgaon, Noida, Goa, Ahmedabad, Guwahati, and many others.

Website:www.tattvaspa.com

Responsibilities

• Ensure smooth business operations at the outlet, with a keen eye on quality and adherence to SOPs.
• Deliver excellent hospitality, guest servicing, and effective escalation handling and management.
• Ensure brand guidelines and operating standards are followed at all times, with an audit score of 85%+.
• Enhance revenue from services, memberships, and other products to achieve business budgets.
• Increase guest engagement through effective upselling and encourage high-quality reviews and feedback.
• Prepare daily and monthly MIS reports as per the systems and software provided.
• Maintain high standards of ethics and professional conduct.
• Develop and train team members while continuously upskilling the team.

Experience & Desirables

• Graduate / MBA / Diploma in Hotel Management, Aviation, Sales & Marketing, or Retail Management.
• Experience in Spa, Salon, Retail, F&B, Hospitality, Hotels, or QSR is preferred.
• Excellent communication skills with a strong focus on hospitality.
• Strong customer relationship management skills.
• Team player with a high degree of empathy.

What’s on Offer

• An environment with immense opportunities to grow as a professional.
• An opportunity to nurture and implement creative ideas.
• Leadership development with an opportunity to take on larger roles in as little as 24 months.
• Cross-functional and general management exposure.

Outbound Sales Executive – Wellness Domain

Tattva Spa is a premier, nationwide wellness brand in India with over 100 locations in 45+ cities, often located within luxury hotels like Radisson and Marriott. It offers holistic, high-quality therapies—including massages, Ayurveda, and beauty treatments—focused on relaxing the body and mind through certified therapists and expert services.

Salary : Competitive Salary and good incentives

Location Gurgaon

Experience Required:

1–5 years (preferably in wellness, healthcare, fitness, or lifestyle sales)

About the Role

We are looking for a dynamic and target-driven Outbound Sales Executive to drive customer acquisition in the wellness space. The role involves reaching out to potential customers, understanding their wellness needs, and converting leads into long-term clients.

Key Responsibilities

• Conduct outbound calls to potential customers from provided leads/database
• Generate new business opportunities in the wellness domain (fitness programs, nutrition plans, therapy services, etc.)
• Explain product/service offerings and recommend suitable wellness solutions
• Build and maintain strong customer relationships
• Achieve daily/weekly/monthly sales targets
• Maintain accurate records of customer interactions in CRM
• Follow up with leads and nurture them through the sales funnel
• Collaborate with marketing and operations teams for campaign execution